We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.

If you need to update your shipping address, please email us immediately at info@inclusivemotion.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@inclusivemotion.com with your name, order number, and photos of the damaged product so we can assist you.

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

If you wish to cancel your order, please contact us immediately at info@inclusivemotion.com. Cancellation requests are only possible before the order has been processed or shipped.

Our processing time is 2–5 business days. Orders are processed Monday through Friday, excluding major holidays.